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CRU’s Catastrophe Training Center will
transform an average individual with the basic understanding of construction
and computers into a successful, profitable Catastrophe Adjuster.
Basic Property Course and Storm adjusting
Training
This course is designed for those people who are
interested in becoming a staff or independent property insurance adjuster to be
able to handle storm adjusting or daily claims. The course is a 2 week course
intended for students who have no previous experience and is designed to
acquaint the new adjuster with the responsibilities and expectations required
in the claims handling profession. Time management, organizational skills and
claims handling procedures are among the many aspects of the course. The course
includes training on residential construction and the use of building materials
and terminology. There will also be specific instruction on how to identifying
the different roofing types, how to access those roofs and how to determine
what is damaged as well as how to measure the damaged areas of the property.
You will be educated in the creation of scope notes and how to turn them into
an estimate with diagrams using Xactimate sketch.
You will be instructed in damage assessment
training using the software program Xactimate. Utilizing various claims
scenarios, your instructor will guide you thru learning how to set up the
system, place claims information into the system and convert claim scenario
scope notes and measurements into completed estimates. Client specific
expectations, customer service and general policy application will be taught
during the class using role playing and actual claims scenarios. The end result
will be your ability to handle a claim in a catastrophe or daily claim
situation to its conclusion, making you a marketable player in today's ever
growing claims business.
Students should be familiar with the operation
of a computer and basic windows functions to be successful in this class.
Our next series of storm preparedness and
intensive xactware training seminars are being held at:
Southern Oklahoma Technology
Center
Ardmore Oklahoma
2610 Sam Noble Pkwy
January 23rd 2012
to February 3rd, 2012
or
March 5th 2012 to March 16th, 2012
Price: $1,495.00
Our superior educational program will teach you
how to complete a Cat-Claim from start to finish while using current estimating
software. As well, the seminar will allow you to become certified with a number
of insurance companies who we are affiliated with across North America
CRU FIRST QUARTER 2012 ADJUSTER TRAINING
SCHEDULE
- January 23rd through February 3nd ,
2012
Adjuster Best Practices - Ardmore, OK
This is our premiere two week
intensive class at the Ardmore training facility. Industry expert Glenn Smith
covers every aspect of adjusting from customer contact to damage recognition,
estimate and report preparation, and correctly closing the claim. This class
will use Xactimate as the software platform for estimates.
- February 20th and 21st , 2012
Canadian
Adjuster Certification - Ardmore, OK
Day One includes CRU adjusting
requirements, Canadian client protocol, and TD specific storm adjusting
standards for hail/wind events. Day two is for advanced Next Level Adjusting
for working water losses in both the US and Canada.
- March 1st and 2nd , 2012
Next Level
Adjusting - Calgary, AB
Day One includes carrier expectations of adjusting,
NL Adjusting with hail and wind claims and NL Water Loss training. Day Two
continues with NL Water Loss adjusting and concludes with advanced Xactimate
training focused on water loss estimates and sketch.
- March 5th thru 16th , 2012
Adjuster Best
Practices - Ardmore OK
Industry expert Glenn Smith covers every aspect of
adjusting from customer contact to damage recognition, estimate and report
preparation, to correctly closing the claim. These classes are 'hands on' and
include site visits for indepth review of construction techniques.
- March 19th , 2012
CRU Adjuster Review -
Detroit, MI
Our one day seminar for experienced catastrophe/daily adjusters
who are interested in joining the CRU crew. A review of our best practices and
requirements to work both in US deployments and Canadian deployments.
- March 20th , 2011
CRU Adjuster Review -
Buffalo, NY
Our one day seminar for experienced catastrophe/daily
adjusters who are interested in joining the CRU crew. A review of our best
practices and requirements to work both in US deployments and Canadian
deployments.
- March 22nd to 24th , 2012
Next Level
Adjusting - Toronto, ON
Day One includes carrier expectations of
adjusting, NL Adjusting with hail and wind claims and NL Water Loss training.
Day Two continues with NL Water Loss adjusting and concludes with advanced
Xactimate training focused on water loss estimates and sketch.
COMING IN APRIL 2012 - Remember Hurricane
Adjusting?
A lot has changed with our US coastal clients in the past
few years. We have multiple contracts that now cover Texas through the
Carolinas. We will have client specific training that insures that you get
deployed with the right tools and knowledge to increase your success through
the storm season. |
Bio for Glenn Smith
Instructor for
CRU
Instructor Glenn Smith began his career in
insurance during Hurricane Alicia in 1983 as an independent insurance adjuster
working for Wardlaw Claims Service in Waco Texas. During his 16 year tenure
with Wardlaw he worked numerous Wind and Hail claims both residential and
commercial throughout the west and mid western United States. While working for
Wardlaw Claims Service Glenn was also involved with Freeze losses from the
Seattle and Portland area to Tornados thru out the Oklahoma, Texas, Kansas and
Arkansas area known as "Tornado Alley".
1999 brought a change to Glenn's career. While
attending a "Cat Camp" hosted by NCA Group in Dallas Texas, Glenn found new
direction in the insurance industry. He joined the NCA team and in May of that
year NCA Group launched the "Management" portion of his career by putting him
in charge of adjusters who were working the largest tornado in U.S. history,
the F5 tornado in Oklahoma City Oklahoma. While working in that capacity with
NCA, Glenn has managed numerous "Storm Sites" from the 4 hurricanes in the
state of Florida during the 2004 season to Katrina and Rita in which he had up
to 60 independent adjusters looking to him for guidance.
Glenn began using the "DOS" version of Xactimate
while working for Wardlaw Claims Service following the "Northridge Earthquake"
in California. NCA added another element to Glenn's career by involving him in
their training process while educating new adjusters with the Xactimate system
during the storm season in 2000. This quickly evolved into a full service
training center which is now located in Ardmore Oklahoma. NCA is committed to
education and training for their adjusters and as "Director of Training" Glenn
has provided hundreds of new adjusters the education they needed to begin a
career in the insurance industry as well as providing the necessary advanced
training required by the insurance companies for their individual certification
courses.
Over the past 27 years Glenn has witnessed many
changes in the claims handling process and he encourages his students to keep
an open mind while processing claims in an ever changing industry. At present
Glenn continues to educate adjusters with the whys and how's of the insurance
industry and challenges them to utilize the technological advancements
available to them to bring efficiency to the claims handling process.
"A definite must for novices and experienced cat
adjusters-scoping techniques and short cuts explained in a logical easy to
understand format. Glen Smith(instructor) is an xactimate expert and with his
cat experience makes the learning process a joy!"
- Henry Martens
"A valuable weekend – terrific material
with useful and meaningful exercises. Glenn's overall approach effectively
explained and implemented with no gaps. It will help me personally and enhance
our profession on the whole. Well done!"
- Jim W. Coolen
"Following the course with CRU, I am both
confident and excited about the possibility of working on CAT claims in the
near future. I got a great base knowledge of Xactimate and signed up for their
30-day trial to keep practicing. Gary, Kyle and their instructor Glenn Smith
were all knowledgeable, considerate, understanding and helpful. If you are
thinking about this line of work, the course from CRU is a MUST!"
- Amelia
Thornton
"This course is informative and fast paced. It
will prepare you for the exciting and lucretive job of adjusting storm claims
in the United States but is also an invaluable tool in the arsenal of property
adjusters here at home who want to hone their X-actimate estimating skills.
This course is an opportunity to liaise with instructors who have decades of
experience handling Catastrophe claims in a fun and interactive learning
environment."
- Yvonne Spencer, Greater Toronto Adjusters, Partner
"I just wanted anyone who was thinking about
taking Glenn's class to know -- ITS A MUST!! First of all, I just completed my
North Carolina insurance exam. I can tell you, without Glenn's policy portion
of the program, this test would have been way harder. When I started studying I
realized how much I already knew, and keep in mind, it was a blast learning
with him. You'll see what I mean when you learn the rest without him! Second, I
thought I was the roof cowboy because that's where I spend most of my day.
WRONG!! There is a system and very important order of scoping the events that
if you take advantage of his years of fine tuning, you will have way more
workable hours in your adjusting career. THIRD, there's Kenny. That's another
story all together. Let's just say they're two roof cowboys to learn from. This
is the best thing you can do for your adjusting career, bar none!!!!! And the
fine food education is priceless!!!!!!!!"
Bob Michel. OH |
